We have completed the work to restore the associations between the activities and contacts impacted by this issue. All activities should now appear on the contact timeline as expected. No data was lost as a result of this issue.
Posted May 03, 2018 - 16:44 EDT
Update
This issue is fixed as of 8.50pm EDT last night, but we are still working to restore the associations between the activities and the contacts that were affected during this issue.
Posted May 03, 2018 - 09:56 EDT
Identified
We’ve traced the cause of this issue to a bad update at 10am EDT this morning, which resulted in the associations between the activities in the timeline and the contact to be removed after a contact was updated (i.e. a contact list membership was changed or the contact filled in a form). We have rolled back this update, which has fixed the issue going forward.
No data was lost as a result of this issue. We are currently working to restore the deleted associations between the activities and the contacts.
Posted May 02, 2018 - 20:50 EDT
Investigating
We’re currently experiencing an issue that’s causing the activities in the contact timeline to disappear after the contact is updated. This issue started occurring at 10am EDT this morning. We’re actively investigating the cause of this issue and will update this page when more information is available.
