HubSpot Status

Some emails sent from HubSpot being flagged as spam in Gmail and G Suite accounts

Identified - We have identified the issue that's causing marketing emails and notification emails sent from HubSpot to be flagged as spam in Gmail and G Suite accounts. We’re actively addressing the cause of this issue and will update this page when more information is available.
Sep 25, 07:50 EDT

Investigating - We’re currently investigating an issue causing notification emails and some batch/automated emails sent from HubSpot to be marked as spam in Gmail and G Suite inboxes. We will update this page when more information is available.
Sep 25, 07:24 EDT

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Welcome to HubSpot's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

HubSpot Marketing Application Operational

HubSpot CRM Operational

HubSpot APIs Operational

HubSpot Sales Operational

Sales Email Tracking Operational

CMS Content Delivery Operational

CTA Delivery Operational

Form Delivery Operational

Form Submission Processing Operational

Analytics Event Collection Operational

Analytics Event Processing Operational

List Segmentation Operational

Email Delivery Degraded Performance

Email Engagement Tracking Operational

Salesforce Sync Operational

Workflows Processing Operational

Social Media Engagement Operational

Conversations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Hosted Content Uptime (Group 1)

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Hosted Content Uptime (Group 2)

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Hosted Content Uptime (Group 3)

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Hosted Content Uptime (Group 4)

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Hosted Content Uptime (Group 5)

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Contacts API Uptime

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Past Incidents

Sep 24, 2018

HubSpot Videos Failing to Load on HubSpot Hosted Content

Resolved - We have resolved an issue with our embed code that was causing HubSpot Videos to only load video thumbnails on HubSpot pages beginning at 2:45 PM EDT and ending at 4:35 PM EDT, all videos are loading properly at this time.
Sep 24, 16:53 EDT

Identified - We have identified an issue that is preventing some HubSpot Videos from properly loading on HubSpot pages beginning at 3:15 PM EDT. Impacted videos are currently loading only the image thumbnails. Our team is currently working on a fix and we will keep this page updated as more information becomes available.
Sep 24, 16:36 EDT

Investigating - We are currently investigating an issue that is preventing some HubSpot Videos from properly loading on HubSpot pages beginning at 3:15 PM EDT. Impacted videos are currently loading only the image thumbnails. We will update this status as more information becomes available.
Sep 24, 16:11 EDT

Action execution in Workflows was delayed for all customers

Resolved - Starting at approximately 2:00 am ET on 9/24, action execution in workflows was delayed. All delayed actions are now caught up and executed between 8:45 and 9 am ET.
Sep 24, 11:05 EDT

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

Forms post-submission actions are currently delayed for all customers

Resolved - We have now fully processed all delayed post-submission actions including form submission notification emails and GoToWebinar form submission syncing. This incident has now been fully resolved.
Sep 20, 14:37 EDT

Update - At this time, processing for Salesforce Campaign form-submissions integration, Zapier integration, double opt-in emails and MailChimp sync have all caught up to real-time processing. We are continuing to process delayed form submission notification emails and GoToWebinar form submission syncing.
Sep 20, 14:27 EDT

Monitoring - We're continuing to work on processing all delayed submission actions. We have identified that this issue also impacts Zapier integrations, and sending of double opt-in emails based on form submissions. We have currently caught up to approximately a 1 hour delay behind real-time processing.
Sep 20, 14:13 EDT

Identified - The processing of forms post-submission actions including notification emails, GoToWebinar syncing, Lead Flow MailChimp push, Salesforce Campaign form-submission integration in HubSpot is experiencing delays of up to 4 hours, beginning at 9:30am EDT. We’ve identified and addressed the cause of the issue and are actively working on processing all delayed submissions.
Sep 20, 13:59 EDT

List processing is currently delayed by up to 40 minutes for accounts with more than 100,000 contacts

Resolved - This incident is fully resolved. All dynamic updates to list and workflow memberships should be processing as normal. The backlog has fully caught up. No data was lost as a result of this issue.
Sep 20, 13:29 EDT

Monitoring - We are still experiencing delays of up to 15 minutes for new list, workflow, and report creation in accounts with more than 100,000 contacts.

Dynamic list updates are back to normal. Contacts are now being added and removed from a list, and enrolled in workflows when they meet the criteria as expected.
Sep 20, 12:29 EDT

Identified - We’ve identified the issue that’s caused list processing within HubSpot accounts with more than 100,000 contacts to be delayed by 40 minutes. This impacts list creation and updates, workflow enrollments, as well as any cross-data reports that include contacts data. We’re actively addressing the cause of this issue and will update this page when more information is available.
Sep 20, 11:46 EDT

Investigating - We’ve identified an issue that’s caused list processing to be delayed by up to 40 minutes if there are a large number of contacts in the account (100,000 or more). If the list criteria is updated or a new list is saved, this may take up to 40 minutes to process. This also impacts Workflow enrollments, which will also be delayed. We’re actively addressing the cause of this issue and will update this page when more information is available.
Sep 20, 11:15 EDT

Sep 19, 2018

Contacts, Companies and Deal pages are currently unavailable for some customers in South East Asia

Resolved - Access to Contacts, Companies and Deals pages for customers in the South East Asia region has been restored and the incident has now been fully resolved.
Sep 19, 06:22 EDT

Monitoring - We’re actively addressing the cause of this issue preventing Contacts, Companies and Deals pages from loading for customers in the South East Asia region. As of 05:13am EDT access should be restored for these customers and we're continuing to monitor the issue. We will update this page when more information is available.
Sep 19, 05:20 EDT

Investigating - Investigating
We’re currently experiencing an issue that’s preventing the Contacts, Companies and Deal pages from loading for some users within South East Asia. We’re actively investigating the cause of this issue and will update this page when more information is available.
Sep 19, 04:50 EDT

Sep 18, 2018

Contact Search is currently delayed for all customers

Resolved - Resolved
The delay in Search of recently imported contacts in HubSpot has been resolved. We identified and addressed the cause of the issue as a problem with one of our databases and the incident has now been fully resolved.
Sep 18, 19:01 EDT

Investigating - Investigating
Newly created or modified contacts are seeing delays of up to an hour to be indexed and show up in search results, starting at 5:40pm EST. We’re actively investigating the cause of this issue and will update this page when more information is available.
Sep 18, 18:52 EDT

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

List processing is currently delayed for some customers

Resolved - List processing in HubSpot is now fully operational. We’ve identified and addressed the cause of the issue as a problem with our hadoop cluster and the incident has now been fully resolved.
Sep 14, 16:42 EDT

Monitoring - We’ve identified the issue that’s caused lists of HubSpot accounts with more than 100,000 contacts to be delayed by 30 minutes. We’re actively addressing the cause of this issue and will update this page when more information is available.
Sep 14, 15:34 EDT

Identified - List processing in HubSpot accounts with over 100,000 contacts is experiencing delays of up to an hour. We’re actively addressing the cause of this issue and will update this page when more information is available.
Sep 14, 14:50 EDT

Sep 13, 2018

The HubSpot Application and HubSpot Hosted Pages are slow to load or failing to load for customers in Germany

Resolved - We have resolved an issue causing a loss of connectivity to the HubSpot Application and HubSpot hosted pages for customers and visitors in and around the Frankfurt, Germany area beginning at 6:00 AM EDT and ending at 11:45 AM EDT. All HubSpot hosted content and applications are available at this time.
Sep 13, 12:16 EDT

Update - We have implemented a fix for this issue and all HubSpot hosted content and the HubSpot application are available for customers in Frankfurt, Germany at this time. We will continue to monitor traffic and requests for content in this region to ensure the issue has been fully addressed for our customers.
Sep 13, 11:57 EDT

Identified - We have identified an issue causing a loss of connectivity to the HubSpot Application and HubSpot hosted pages for customers and visitors in and around the Frankfurt, Germany area beginning at 6:00 AM EDT. Customers trying to access HubSpot and HubSpot hosted content in those regions may experience load failures or slow load times. Our technical teams are working to restore connectivity and are rerouting traffic to neighboring locations and we will update this status as more information becomes available.
Sep 13, 11:01 EDT

Sep 12, 2018

No incidents reported.

Sep 11, 2018

List processing is currently delayed for all customers

Resolved - This incident has been resolved.
Sep 11, 15:01 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 11, 13:06 EDT

Investigating - Resolved
List processing in HubSpot is experiencing delays of up to 30 minutes. We've resolved the cause of this issue.
Sep 11, 13:05 EDT

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