HubSpot Status

PayPal integration is currently not available when attempting to purchase CMS assets from the marketplace

Update - We've identified the issue and are waiting on PayPal to approve the solution. We will update this page when more information is available.
Mar 20, 12:05 EDT

Update - We continue to experience an issue that is preventing the PayPal integration from loading for some users. We're continuing to work toward a resolution. We will update this page when more information is available.
Mar 18, 14:08 EDT

Identified - We’re currently experiencing an issue that is preventing the PayPal integration from loading for some users. We’ve identified the cause of the issue, actively working towards a resolution, and will update this page when more information is available.
Mar 15, 11:53 EDT

Update - We continue to experience an issue that is preventing the PayPal integration from loading for some users. We’re continue to actively investigating the cause of this issue and will update this page when more information is available.
Mar 14, 17:10 EDT

Investigating - We’re currently experiencing an issue that is preventing the PayPal integration from loading for some users. We’re actively investigating the cause of this issue and will update this page when more information is available.
Mar 13, 14:00 EDT

Updates to the CRM object pages, filtering and reporting are delayed

Monitoring - We are currently monitoring the delay.
Mar 20, 11:49 EDT

Update - We are continuing to investigate this issue.
Mar 20, 11:44 EDT

Investigating - Updates to objects are not being reflected in the index page and could be delayed by 15 minutes. We’re investigating the cause of this issue and will update this page when more information is available.
Mar 20, 11:42 EDT

About This Site

Welcome to HubSpot's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

HubSpot Marketing Application Operational

HubSpot CRM Degraded Performance

HubSpot APIs Degraded Performance

HubSpot Sales Operational

Sales Email Tracking Operational

CMS Content Delivery Operational

CTA Delivery Operational

Form Delivery Operational

Form Submission Processing Degraded Performance

Analytics Event Collection Operational

Analytics Event Processing Operational

List Segmentation Degraded Performance

Email Delivery Operational

Email Engagement Tracking Operational

Salesforce Sync Operational

Workflows Processing Degraded Performance

Social Media Engagement Operational

Conversations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Hosted Content Uptime (Group 1)

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Hosted Content Uptime (Group 2)

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Hosted Content Uptime (Group 3)

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Hosted Content Uptime (Group 4)

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Hosted Content Uptime (Group 5)

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Contacts API Uptime

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Past Incidents

Mar 19, 2019

No incidents reported.

Mar 18, 2019

Conversations is experiencing delayed messages and actions for some users.

Resolved - We've addressed the issue that caused some delays in Conversations starting at 1:20 PM EDT - a backed up process in one of our internal system indexes - and are no longer experiencing delays as of 2:30 PM EDT. No data was lost during this period and all actions taken in inbox should be happening in real-time again.
Mar 18, 14:42 EDT

Monitoring - We've addressed the issue that caused some delays in Conversations starting at 1:20 PM EDT and are no longer experiencing delays as of 2:30 PM EDT. No data was lost during this period and all actions taken in inbox should be happening in real-time again.
Mar 18, 14:36 EDT

Investigating - Some users may be experiencing delays in Conversations showing up in Inbox and actions they take in Conversations (closing a conversation, assigning a conversation). We're actively investigating this issue and will update this page as more information becomes available.
Mar 18, 14:26 EDT

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

Workflows is intermittently unavailable for all customers

Resolved - This incident has been resolved.
Mar 15, 16:07 EDT

Monitoring - The HubSpot Workflows app is now fully accessible. We’re still investigating the cause of this issue. The incident has been fully resolved and your Workflows should be functioning properly now.
Mar 15, 14:50 EDT

Investigating - The Workflows app is intermittently unavailable right now. We’re actively investigating the cause of this issue and will update this page when more information is available.
Mar 15, 14:16 EDT

Mar 14, 2019

Facebook integration functionality is unavailable for some users

Resolved - HubSpot functionality has been restored. This outage impacted HubSpot's integrations with Facebook and Instagram, including HubSpot's Social, Ads and Conversations apps.
* Impact on Social app: most social posts scheduled to publish during this time have failed and are available in the "Unsuccessful" link under the Social Publishing tab.
* Impact on Ads app: contact tracking on Facebook ads created during this time may not have been applied and Facebook pixels may not have recorded website visits. HubSpot contact tracking, lead syncing and audience syncing are recovering and there should be minimal long-term impact for customers.
* Impact on Conversations app: customers using the beta Facebook Messenger integration in Conversations are advised to check their page’s inbox within Facebook to review whether any incoming messages received during the outage require a response.

We are still actively monitoring as Facebook continues to report a partial outage: https://developers.facebook.com/status/dashboard/
Mar 14, 16:33 EDT

Update - HubSpot functionality has been restored for most users, but we are still actively monitoring as Facebook continues to report a partial outage: https://developers.facebook.com/status/dashboard/

This outage impacted HubSpot's integrations with Facebook and Instagram, including HubSpot's Social, Ads and Conversations apps.
* Impact on Social app: most social posts scheduled to publish during this time have failed and are available in the "Unsuccessful" link under the Social Publishing tab.
* Impact on Ads app: contact tracking on Facebook ads created during this time may not have been applied and Facebook pixels may not have recorded website visits. HubSpot contact tracking, lead syncing and audience syncing are recovering and there should be minimal long-term impact for customers.
* Impact on Conversations app: customers using the beta Facebook Messenger integration in Conversations are advised to check their page’s inbox within Facebook to review whether any incoming messages received during the outage require a response.
Mar 14, 10:11 EDT

Update - Facebook continues to report a partial platform outage. Facebook’s status can be monitored at https://developers.facebook.com/status/dashboard/
Publishing to Facebook and Instagram in HubSpot Social is now near fully operational. Some users may continue to experience issues with HubSpot’s Facebook and Instagram integrations, including within the Social, Ads & Conversations apps. Impacted functionality includes connecting new accounts or pages, publishing social posts and ads, and receiving incoming messages.
Mar 13, 23:13 EDT

Update - Facebook continues to report a partial platform outage. Facebook's status can be monitored at https://developers.facebook.com/status/dashboard/
Most users continue to experience issues with HubSpot's Facebook and Instagram integrations, including within the Social, Ads & Conversations apps. Impacted functionality includes connecting new accounts or pages, publishing social posts and ads, and receiving incoming messages.
Mar 13, 17:33 EDT

Monitoring - Facebook is reporting a partial platform outage on https://developers.facebook.com/status/dashboard/
Some users may continue to experience issues with HubSpot integrations with Facebook and Instagram, including Social, Ads & Conversations apps.
Mar 13, 13:43 EDT

Investigating - Facebook is experiencing outages impacting some users. HubSpot integrations with Facebook and Instagram -- including HubSpot Social, Ads & Conversations apps -- are experiencing issues with account/page connection and posting social messages.
Mar 13, 12:30 EDT

Mar 13, 2019

Retroactive status page: Phone numbers captured incorrectly when country drop-down enabled

Resolved - On March 11th at 12:41 EST we resolved an issue with the phone number country code dropdown feature forms that was in effect between March 5th 6:00 EST and March 11th 1:00 EST. When the feature was enabled, it was incorrectly stripping all numbers before the “0” digit. As a result, any phone numbers counting the digit "0" would have been captured incorrectly during the time this issue was in effect.
The issue was identified at 11:58 EST and resolved at 12:41 EST on 11 March. All phone number fields using the country drop-down option will now correctly capture all digits. Unfortunately any incorrectly captured phone numbers cannot be restored.
Mar 13, 11:29 EDT

We are currently experiencing a delay when loading CRM data.

Resolved - Everything in the product is back to operational.
Mar 13, 11:10 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 10:58 EDT

Investigating - We are currently experiencing a delay when loading CRM data. We are also seeing impact to search and filtering in the CRM tables.
Mar 13, 10:52 EDT

Gmail inbox connections are currently unavailable for some customers

Resolved - Google has resolved its problem with Gmail and Drive. Sending and Reply logging are now fully functional.
Mar 13, 06:19 EDT

Identified - We have identified the root cause of this issue is due to widespread issues with Gmail and Drive, and all updates on this issue can be found on Google's status page here: https://www.google.com.br/appsstatus#hl=en&v=status We will keep updating this as we know more.
Mar 13, 00:37 EDT

Investigating - Sending and reply logging from Gmail might be unavailable right now due to widespread issues with Google. We’re actively following this issue and will update this page when more information is available.
Mar 12, 23:15 EDT

Mar 12, 2019

We are currently experiencing a delay when loading CRM data.

Resolved - Everything is back to operational.
Mar 12, 11:44 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 11:38 EDT

Identified - This will impact CRM functionality including calling, associations and the loading of records
Mar 12, 11:33 EDT

Investigating - We have been experiencing delays in loading Deals in all portals since 10:45 EST
Mar 12, 11:25 EDT

Mar 11, 2019

Retroactive status page: Meeting pages temporarily down for some users

Resolved - This is a retroactive update for and issue where meeting pages were loading with an error screen for users that hosted meetings on a custom domain. This occurred between between 1:27PM ET - 3:13 PM ET on March 8th, 2019.
We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.
Mar 11, 15:32 EDT

Retroactive status page: users unable to find previously created products in HubSpot Sales product library

Resolved - Resolved
This is a retroactive update for the issue with finding previously created products in the HubSpot product library. The issue is now resolved. The timeframe of the impact is between March 8th, 2019 4:32 pm till March 11th, 2019 2:41 pm ET.
We’ve identified and addressed the cause of the issue and the incident has now been fully resolved. We advise users to refresh their browser if they are still experiencing issue in their portals.
Mar 11, 15:10 EDT

Clicks on call-to-actions led to errors for all customers from 12:39 pm to 1:57 pm EST

Resolved - Clicking on call-to-actions led to pages with error messages due to long load time from 12:39 pm EST to 1:57 pm EST. The HubSpot Call-to-Action app is now fully accessible. We’ve identified and addressed the cause of the issue as a problem with an effort to improve our security. The incident has been fully resolved and your calls-to-action should be functioning properly now.
Mar 11, 12:45 EDT

Notifications from HubSpot are experiencing delays

Resolved - Notifications in HubSpot are now fully operational and delivering on time.
Mar 11, 10:22 EDT

Monitoring - We’ve identified the issue that’s caused notification delivery to be delayed since approximately 10:30am EST, today March 11th. All notifications being sent are currently delayed by as much as 20 minutes. We’re actively working to reduce this delay and will update this page when more information is available.
Mar 11, 09:37 EDT

Update - Notifications from HubSpot are currently experiencing delays in delivery through the notification center, via email, and all other notification channels. We're actively addressing the cause of this issue and will update this page when more information is available.
Mar 11, 09:10 EDT

Identified - Exports from the HubSpot CRM are experiencing delays and are intermittently unavailable. This issue is impacting all customers. We're actively investigating the cause of this issue and will update this page when more information is available.
Mar 11, 09:03 EDT

The Ads App is currently unavailable for all customers

Resolved - The functionality of the HubSpot Ads app (lead syncing, audience syncing, network pixel/tag firing, ads timeline events, and the application of contact tracking) is now fully operational. We’ve identified and addressed the cause of the issue as a problem with an underlying database issue and the incident has now been fully resolved.
Mar 11, 06:44 EDT

Update - The functionality of the HubSpot Ads app (lead syncing, audience syncing, network pixel/tag firing, ads timeline events, and the application of contact tracking) is now fully operational. We’ve identified and addressed the cause of the issue as a problem with an underlying database issue and the incident has now been fully resolved.
Mar 11, 06:41 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 06:28 EDT

Identified - The functionality of the Ads app including lead syncing, audience syncing, network pixel/tag firing, ads timeline events, and the application of contact tracking were unavailable for all customers starting at 5:59am EST. We’re actively investigating the cause of this issue and will update this page when more information is available.
Mar 11, 05:59 EDT

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

Forms, Meetings and Ads cannot be modified

Resolved - The HubSpot app is now loading properly for all users. We’ve identified and addressed the cause of the issue as a problem with the Forms, Meetings and Ads tools, and the incident has now been fully resolved.
Mar 8, 01:18 EST

Investigating - We’re currently experiencing an issue that’s preventing Forms, Meetings and Ads from being modified. All existing forms on websites continue working and accepting submissions. We’re actively investigating the cause of this issue and will update this page when more information is available.
Mar 8, 01:06 EST

Mar 7, 2019

Chatflows cannot be modified

Resolved - Chatflows is now operating properly for all users. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.
Mar 7, 13:09 EST

Investigating - Chatflows is now operating properly for all users. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.
Mar 7, 13:09 EST

Monitoring - We’ve identified the issue that’s been preventing Chatflows from being modified. We’re actively addressing the cause of this issue and will update this page when more information is available.
Mar 7, 13:00 EST

Investigating - We’re currently experiencing an issue that’s preventing Chatflow settings from being modified. We’re actively investigating the cause of this issue and will update this page when more information is available.
Mar 7, 12:48 EST

Mar 6, 2019

Contact Records Not Loading

Resolved - Delays in contact page load times, contact-based workflows and other contact-based services was observed from 2:40pm EST to 3:00pm EST. This would have also impacted API calls on contact properties. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.
Mar 6, 15:15 EST

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