Resolved -
HelpDesk is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and HelpDesk should be working properly. No data was lost.
Apr 25, 11:44 EDT
Update -
We've addressed the issue that caused HelpDesk to be unavailable since 9:48 AM EDT (UTC -04:00) on Apr 25, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.
Apr 25, 11:12 EDT
Monitoring -
We've addressed the issue that caused HelpDesk to be unavailable since 9:48 AM EDT (UTC -04:00) on Apr 25, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.
Apr 25, 10:46 EDT
Update -
HelpDesk is having intermittent issues. We're investigating what's causing this and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Apr 25, 10:43 EDT
Update -
HelpDesk, Inbox and LiveChat are available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Apr 25, 10:28 EDT
Update -
HelpDesk Chat and Reporting are not available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Apr 25, 10:25 EDT
Investigating -
HelpDesk Chat isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Apr 25, 10:13 EDT