HubSpot Status

All Systems Operational

About This Site

Welcome to HubSpot's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

HubSpot Marketing Application Operational

HubSpot CRM Operational

HubSpot APIs Operational

HubSpot Sales Operational

Sales Email Tracking Operational

CMS Content Delivery Operational

CTA Delivery Operational

Form Delivery Operational

Form Submission Processing Operational

Analytics Event Collection Operational

Analytics Event Processing Operational

List Segmentation Operational

Email Delivery Operational

Email Engagement Tracking Operational

Salesforce Sync Operational

Workflows Processing Operational

Social Media Engagement Operational

Conversations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Hosted Content Uptime (Group 1)

Fetching

Hosted Content Uptime (Group 2)

Fetching

Hosted Content Uptime (Group 3)

Fetching

Hosted Content Uptime (Group 4)

Fetching

Hosted Content Uptime (Group 5)

Fetching

Contacts API Uptime

Fetching

Past Incidents

Jul 18, 2018

No incidents reported today.

Jul 17, 2018

HubSpot is currently unavailable for some customers

Resolved - The HubSpot app is now functioning as expected for all users. We’ve identified and addressed the cause of the issue as a network problem in our EU data collection center, and the incident has now been fully resolved.
Jul 17, 16:29 EDT

Monitoring - We identified and remediated the network issue preventing users from logging into HubSpot, as well as the impact on analytics, event tracking, and our embedded Javascript. All apps are now functioning as expected.

We’re continuing to monitor our systems at this time, and will provide an additional update once the root cause is fully resolved.
Jul 17, 16:19 EDT

Investigating - We've identified a network issue as the root cause preventing users from logging in, and have implemented a fix. All users should be able to access HubSpot as of 3:40pm eastern.

We've also identified several additional components which were impacted by this issue. Customers in the EU may still be experiencing issues with HubSpot's Analytics, Event Tracking, and embedded javascript. We're actively addressing the root cause and will update this page when more information is available.
Jul 17, 15:59 EDT

Identified - We’re currently investigating an issue which prevented some HubSpot users from logging in since 3:20 eastern time. We’re actively investigating the cause of this issue and will update this page when more information is available.
Jul 17, 15:20 EDT

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

Form fields were removed after a properties update

Resolved - We’ve identified an issue that was causing certain form fields to be removed from forms. This issue started occurring at Jul 5th 12pm EST until Jul 11th 1pm EST. The root cause of this issue resulted in updates to a property causing them to be removed from all forms.
We have addressed the root cause of this issue and have been able to add these properties back into the majority of forms on July 14th 10:30am EST. Submissions during this period will not have contained the missing field.

A number of forms were unable to be reset back to their previous state. We will be contacting customers still affected by this issue to work towards a resolution on this.
Jul 14, 10:54 EDT

Jul 13, 2018

Sequence queues are currently unavailable for some customers

Resolved - Sequence queues are now fully accessible for Sales Professional customers. We’ve identified and addressed the cause of the issue and the incident has been fully resolved.
Jul 13, 12:06 EDT

Identified - We’ve identified an issue that has caused Sequence queues to be unavailable for Sales Professional customers. Normal sequence sending is unaffected. We’re actively addressing the cause of this issue and will update this page when more information is available.
Jul 13, 10:16 EDT

Jul 12, 2018

Updates to contacts in HubSpot are delayed for all customers by up to 30 minutes

Resolved - This incident is now resolved. Any updates that were made during this issue have been backfilled and all updates to records in the CRM should be displaying as expected. No data was lost as a result of this issue.
Jul 12, 16:36 EDT

Monitoring - We’ve identified and fixed an issue that caused updates in HubSpot CRM to be delayed. This impacted all updates to properties on contact, company, deal and ticket records as well as the creation of new records. We are still working on backfilling all updates and will update this page when that is complete.
Jul 12, 16:25 EDT

Jul 11, 2018

Link tracking in Marketing and Sales Emails unavailable for all customers

Resolved - Between 7:29 am ET and 8:16 am ET on Wednesday, July 11, 2018 tracked links in HubSpot Marketing Emails and HubSpot Sales Emails were unavailable. This resulted in recipients clicking the links seeing a longer than normal load time, or in some cases being brought to an error screen. We’ve identified and addressed the cause of this issue. The incident has been fully resolved and links in all emails, including previously sent emails, are functioning properly now.
Jul 11, 08:29 EDT

Jul 10, 2018

Data missing from traffic and web analytics reports

Resolved - We've resolved the issue with our upstream provider and web analytics data collection is restored. Between 3:37 UTC to 5:06 UTC we experienced dropped web analytics messages outside of Europe.
Jul 10, 13:23 EDT

Update - We've isolated the API issue to analytics. We’re currently experiencing dropped messages from our upstream caching provider to our analytics servers. Customers may notice a decrease of traffic in their web analytics reports due to the outage. We’re working to return service as soon as possible.
Jul 10, 13:09 EDT

Investigating - HubSpot api requests are experiencing a high error rate due to issues with a third party provider. The team is investigating impact and will update with more information shortly.
Jul 10, 12:14 EDT

Webhook Notifications were Delayed

Resolved - Webhook notifications for integrator subscriptions in HubSpot were experiencing delays of approximately 17 minutes from 8:48 AM to 10:42 AM EDT. The issue has been resolved and webhook notifications are now fully operational.
Jul 10, 11:16 EDT

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

Facebook and Instagram tools are currently unavailable for all customers

Resolved - We have seen no regressions since access was restored, and the HubSpot social tool is fully functional. Users are able to successfully:
- Connect any Facebook and Instagram accounts to the HubSpot Social platform
- Post to Facebook and Instagram through HubSpot, including previously scheduled posts
- Create new integrations with Facebook Messenger
Some users may need to reconnect their Facebook/Instagram accounts to publish to their accounts.
This issue has been fully resolved.
Jul 7, 10:10 EDT

Monitoring - Access has been restored. The HubSpot Social app has passed Facebook's app review and verification process. Users can now:
- Connect any Facebook and Instagram accounts to the HubSpot Social platform
- Post to Facebook and Instagram through HubSpot, including previously scheduled posts
- Create new integrations with Facebook Messenger
Some users may need to reconnect their Facebook/Instagram accounts to publish to their accounts. We are monitoring to ensure that all features of our app are working as expected.
Jul 6, 21:13 EDT

Update - As part of recent updates to Facebook’s developer terms, Facebook is asking all of their partners, including HubSpot, to go through another round of app review and verification. We submitted for review and are working with Facebook on the re-verification requirements. As a result of this process, for the time being, our customers will not be able to:
Connect new Facebook and Instagram accounts to the HubSpot Social platform
Post to Facebook and Instagram through HubSpot, including previously scheduled posts
Create new integrations with Facebook Messenger

The HubSpot ads integration with Facebook and Instagram is not impacted and ads are running as expected.

Facebook is an important integration for many HubSpot customers and we are working quickly to resolve the situation. This page will be updated as we learn more.

Once the app permissions are restored, scheduled Facebook and Instagram posts with a publish date later than the restoration date will be published successfully.
Jul 6, 15:20 EDT

Update - We are continuing to work on a fix for this issue.
Jul 5, 18:51 EDT

Identified - We have identified the issue and are waiting for Facebook to restore our connection. We will continue to update you on the progress.
Jul 5, 18:51 EDT

Update - We have identified the issue and are waiting for Facebook to restore our connection. We will continue to update you on the progress.
Jul 5, 18:51 EDT

Investigating - Investigating
HubSpot is unable to publish to or connect to Facebook and Instagram pages through HubSpot Social. This does not affect any connections to Facebook through HubSpot Ads. We’re actively investigating the cause of this issue and will update this page when more information is available.
Jul 5, 14:25 EDT

Jul 5, 2018

Since July 4th 3:53AM GMT some mobile push notifications failed to send

Resolved - This incident has been resolved.
Jul 5, 12:00 EDT

Monitoring - Sends for all mobile push notifications are back to normal. We are continuing to monitoring the situation.
Jul 5, 11:53 EDT

Investigating - Since July 4th 3:53AM GMT mobile push notifications (excluding those for the Sales Activity Feed) failed to send. We are currently investigating the cause of the issue and will update here as we know more.
Jul 5, 11:09 EDT

Jul 4, 2018

No incidents reported.