Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search and Reporting in North America. The incident has been fully resolved. No data was lost.

Global Search is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Global Search should be working properly. No data was lost.

On Apr 3, 2025, between 9:37 AM EDT (UTC -04:00) and 9:44 AM EDT (UTC -04:00), and between 9:47 AM EDT (UTC -04:00) and 9:55 AM EDT (UTC -04:00), some customers experienced delays with CRM objects. As of 9:56 AM EDT (UTC -04:00), CRM objects are functioning properly and the incident has been fully resolved.

Between 1:36 PM EDT (UTC -04:00) on Mar 28, 2025 and 2:19 PM EDT (UTC -04:00) on Mar 28, 2025, some customers experienced issues with Workflow actions. As of 2:19 PM EDT (UTC -04:00) on Mar 28, 2025, Workflow actions are working properly and the incident has been fully resolved. Any workflows that had an error during this time will need to be manually re-run.

Email Sending is no longer experiencing delays. We've identified and addressed the cause of the delays that began at 11:00 AM EDT (UTC -04:00). As of 1:55 PM EDT all previously delayed emails have been sent. A detailed postmortem is available at https://product.hubspot.com/blog/hubspot-incident-report-march-27th-2025

HubSpot is now working for all users. We addressed the root cause of the issue that prevented CRM records from being created or updated, and the issue is fully resolved.

Between 2:22 PM EST (UTC -05:00) on Feb 26, 2025 and 2:43 PM EST (UTC -05:00) on Feb 26, 2025, some customers experienced issues with Updates to CRM objects. This was caused by data migration. As of 2:43 PM EST (UTC -05:00) on Feb 26, 2025, Updates to CRM objects is working properly and the incident has been fully resolved.

Notifications and verification email is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Notifications and verification email should be working properly. No data was lost.

The issues with call and email associations in the iOS app (version 4.56.0) is fixed in version 4.56.1. We continue to ask all customers to please upgrade to the latest version 4.56.1.