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Ticket pipelines are unavailable for all customers

Incident Report for HubSpot

Resolved

Ticket pipelines are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and ticket pipelines should be working properly. No data was lost.
Posted Dec 01, 2022 - 17:08 EST

Monitoring

We've addressed the issue that caused ticket pipelines to be unavailable since 3:44 PM EST (UTC -05:00) on Dec 1, 2022. We're monitoring performance closely to ensure the tools recover properly. There was no data loss.
Posted Dec 01, 2022 - 16:44 EST

Identified

We've identified the issue that's caused ticket pipelines to be unavailable since 3:55 PM EST (UTC -05:00) on Dec 1, 2022. We're addressing the cause of this issue and will update this page when we have more information.
Posted Dec 01, 2022 - 16:32 EST

Investigating

Ticket pipelines aren't available right now. We're investigating what's causing this issue and will update this page when we have more information.
Posted Dec 01, 2022 - 16:03 EST
This incident affected: Service Tools.