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Some HubSpot features are unavailable for some customers

Incident Report for HubSpot

Resolved

All HubSpot features are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and all features should be working properly. No data was lost.
Posted Aug 29, 2025 - 04:20 EDT

Update

We've addressed the issue that caused some HubSpot features to be unavailable since 1:00 AM EDT (UTC -04:00) on Aug 29, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
Posted Aug 29, 2025 - 03:54 EDT

Monitoring

We've addressed the issue that caused some HubSpot features to be unavailable since 1:00 AM EDT (UTC -04:00) on Aug 29, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
Posted Aug 29, 2025 - 03:25 EDT

Identified

We've identified the issue that's caused some features to be unavailable since 1:00 AM EDT (UTC -04:00) on Aug 29, 2025. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
Posted Aug 29, 2025 - 03:02 EDT

Investigating

Some HubSpot features aren't
available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
Posted Aug 29, 2025 - 02:49 EDT
This incident affected: CRM, Marketing Tools, Sales Tools, Service Tools, Chat & Automation, Reports, and HubSpot APIs.