Past incidents Return to status page

Delay updating contact, company and deal properties as well as timeline activiteis and list memberships

Incident Report for HubSpot

Resolved

This incident has been resolved.
Posted May 31, 2016 - 18:03 EDT

Monitoring

We have identified and fixed the root cause of this issue, and delays updating list memberships are improving. We expect to be caught up shortly.
Posted May 31, 2016 - 14:36 EDT

Identified

Changes made by users to contacts, companies and deals, as well as activities logged on those records are now caught up.

We are still experiencing a delay for changes made through "backend" processes like form submissions and workflows. Contact memberships in lists in HubSpot's Marketing product are also delayed, so contacts added to lists will not show up right away.

We are continuing to work on the issue and hope to have it resolved shortly.
Posted May 31, 2016 - 13:58 EDT

Investigating

We are currently experiencing a delays updating contact, company and deal properties in HubSpot CRM & Marketing. This delay is also reflected on contact list memberships. No data has been lost, however changes made to contacts, companies, and deals, and new activities recorded on those objects will be slow to appear.

We are currently working on the issue and hope to have it resolved shortly.
Posted May 31, 2016 - 13:49 EDT