Between 11:47 AM (UTC -05:00) and 01:05 PM (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM (UTC -05:00), our app cards and UI extensions are working properly and the incident has been fully resolved. No data was lost.
HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.
The information on this page reflects our understanding of the incident and impact at the time of the update.
Posted Jan 20, 2026 - 13:17 EST
Investigating
We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information.
The information on this page reflects our understanding of the incident and impact at the time of the update.
Posted Jan 20, 2026 - 12:43 EST
This incident affected: CRM, Sales Tools, and Integrations.
