Phone numbers previously registered for calling are not displaying for some customers

Incident Report for HubSpot

Resolved

We have identified the issue that caused some customers to not have phone numbers registered for calling HubSpot CRM records. This was due to inactivity with the calling functionality for greater than 30 days. This limit will be increased to avoid this issue occurring again. Re-registering your phone number in the HubSpot CRM will allow calling again.

Posted Jan 02, 2018 - 07:06 EST

Investigating

We have identified an issue where phone numbers that had previously been integrated with the HubSpot Sales tool are not displaying for use with calling for some customers. Our team is aware of this and is actively investigating the issue.

Posted Jan 02, 2018 - 06:17 EST