Some marketing emails experienced elevated soft bounce rates

Incident Report for HubSpot

Resolved

Between 11:49 PM EDT (UTC -04:00) on Sep 28, 2023 and 3:00 PM EDT (UTC -04:00) on Oct 1, 2023, some customers experienced marketing email delivery issues to certain email service providers. This was caused by an update to our email-sending infrastructure. As of 3:00 PM EDT (UTC -04:00) on Oct 1, 2023, newly sent marketing emails should be delivered properly and the incident has been fully resolved. For customers who had soft-bounced email sends, we won't be re-sending emails to those contacts. If you wish to re-send emails to those contacts, you can create a list from the "Bounced" emails under the "Recipients" from your email, and re-send the email to this list following these instructions https://knowledge.hubspot.com/email/how-do-i-resend-an-email.

Posted Oct 02, 2023 - 14:04 EDT

This incident affected: Marketing Tools.