Conversations unavailable
Incident
Report for HubSpot
Resolved
We’ve identified and addressed the cause of the issue. All messages sent and received during the timeframe from 10:43 AM until 11:04 AM ET have been recovered.
Update
We are continuing to monitor performance and recover messages sent and received during the timeframe from 10:43 AM until 11:04 AM ET. No user action is necessary. We will update this page when all messages have been recovered.
Monitoring
From 10:43 AM until 11:04 AM ET, the Conversations tool was unable to send or receive live chat, email, and Facebook messages. We’ve identified and addressed the cause of this issue. No messages from users or visitors sent during that timeframe will be lost. System messages, such as bot assignment messages, will also be recovered. However, messages may be delayed in entering or leaving your Conversations inbox. We’re monitoring performance to ensure the tools recover properly and will post further updates here.
Identified
The issue has been identified and a fix is being implemented.
Investigating
New Conversations aren’t being sent or received right now. This affects live chat, email, and FB messages. Our team has identified the cause of the issue and is working to resolve it as quickly as possible.
This incident affected: Chat & Automation.