Contact workflows are no longer experiencing delays. We’ve identified and addressed the cause of the delays that began at 10:40 AM ET on March 17. The issue is now fully resolved. No data was lost.

We’ve addressed the issue that was causing some contact workflows to experience delays of up to 1 hour since 10:40 AM ET on March 17. We’re monitoring the tools closely to ensure all processes recover properly.

Beginning at 10:40 AM ET, contact workflows are experiencing delays of up to one hour. No data or workflow actions have been lost. Our teams are working to resolve these delays as soon as possible. We'll update this page with more information as it becomes available.