HelpDesk Chat is unavailable for some customers
Incident
Report for HubSpot
Resolved
HelpDesk is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and HelpDesk should be working properly. No data was lost.
Update
We've addressed the issue that caused HelpDesk to be unavailable since 9:48 AM EDT (UTC -04:00) on Apr 25, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.
Monitoring
We've addressed the issue that caused HelpDesk to be unavailable since 9:48 AM EDT (UTC -04:00) on Apr 25, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 30 minutes.
Update
HelpDesk is having intermittent issues. We're investigating what's causing this and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Update
HelpDesk, Inbox and LiveChat are available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Update
HelpDesk Chat and Reporting are not available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
Investigating
HelpDesk Chat isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.
This incident affected: Service Tools and Chat & Automation.