Some Workflow actions not executed

Incident Report for HubSpot

Resolved

Between 3:37pm EST on June 7 and 11:40am on June 9, we experienced an issue that resulted in some contacts skipping actions or delays in workflows. The impact was limited to workflows where there were actions or delays in place before an if/then branch; for those workflows, contacts skipped any actions or delays before the first if/then branch, while all other actions and delays were executed as expected. In addition to fixing the issue, we have put steps in place to ensure this does not happen again.

For any impacted contacts, they would have to be reenrolled in the workflow in order for them to execute any actions they missed.

Posted Jun 07, 2016 - 12:00 EDT