The workflows tool is unavailable for some customers

Incident Report for HubSpot

Resolved

Between 09:05 AM EDT (UTC -04:00) and 09:58 AM EDT (UTC -04:00), some customers hosted in North America experienced delays in workflow tools. This was caused by a server impairment. As of 09:57 AM EDT (UTC -04:00), our workflow tools are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

Posted May 21, 2025 - 10:10 EDT

Monitoring

We've addressed the issue that caused workflow delays for customers hosted in North America since 9:05 AM EDT (UTC -04:00) on May 21, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

Posted May 21, 2025 - 09:57 EDT

Identified

We've identified the issue that's caused workflow delays for customers hosted in North America since 9:05 AM EDT (UTC -04:00) on May 21, 2025. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

Posted May 21, 2025 - 09:52 EDT

Monitoring

We've addressed the issue that caused the workflows tool to be delayed since 9:05 AM EDT (UTC -04:00) on May 21, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted.

Posted May 21, 2025 - 09:50 EDT

Investigating

The workflows tool isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted.

Posted May 21, 2025 - 09:47 EDT

This incident affected: Chat & Automation.