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Incident Report for HubSpot

Resolved

There was an issue with some filter criteria based workflow branches between 8:47 am ET and 10:43 am ET. If a record went through a workflow branch with a filter criteria that referenced an object associated with the enrolled record, that record went down the "None met" branch.

Customers should re-enroll anything that enrolled during that time only if they are comfortable having the workflow run again.

We apologize for the inconvenience this generated.

Posted Feb 05, 2025 - 11:49 EST

This incident affected: Chat & Automation and HubSpot APIs.