Some Email analytics data delayed or unavailable for some users

Incident Report for HubSpot

Resolved

This issue has been resolved. Tracking data for email opens should now be back to normal for all portals.

Posted Apr 24, 2018 - 20:26 EDT

Identified

We have identified the root cause of this issue and are working on a resolution. There may be discrepancies in email tracking data for email opens occurring between 10:20am ET on 4/23 and 1:25 pm ET on 4/24. Tracking for email opens occurring after 1:25pm ET on April 24 should be back to normal.

Posted Apr 24, 2018 - 14:40 EDT

Investigating

Between 10:20am ET on Monday, April 23 an 1:25pm ET on April 24, some Email analytics (such as open tracking) have been delayed in processing or unavailable. Any email opens during this time may have been affected. We’re actively investigating the cause of this issue and will update this page when more information is available.

Posted Apr 24, 2018 - 13:54 EDT