As of 12:20 PM EDT our team is still in the process of restoring sites to affected Marketing Enterprise portals, and addressing other areas of the product that were impacted. Here’s the current status of individual features:
Websites: For impacted portals, any website page, landing page, or site page that was connected to a HubSpot hosted domain as of this morning redirected to a staging domain (hs-sites). In some cases, the website pages were not loading. We have identified and remedied the root cause of this and are working to restore the pages and enable subdomain access. As of 12:20PM EDT we have restored domain access and are continuing to update and republish live content. We expect a majority of content to be available again in the next 30 minutes and engineering is investigating sites that are missing pages.
Email: We have identified a small number of batch email, smart send, time zone, blog update, and RSS sends that were not sent during this window. We will not re-send any missed emails until all websites are functional. This will not cause any duplicate sends, but may cause some duplicate events to appear in post send pages for emails that are not sent due to normal reasons (unsubscriptions, prior bounces).
Workflows: All workflows have been reactivated. Please see prior updates for more information.
App integrations: Some integrations may have tried to refresh access tokens during the outage, resulting in potentially declined or misconfigured tokens. Any integrators that received declined tokens, will need to retry and refresh. For any integrations that refreshed the tokens successfully during the outage, they might have received misconfigured tokens, with a lower level of access. Those tokens will be automatically restored by 1PM ET. We are still working to understand any additional impact for integrators.
Please see the public post from our executive team here: https://blog.hubspot.com/customers/were-sorry