The HubSpot app is now loading consistently and properly for all users. We’ve identified and addressed the cause of the issue as a problem with the routing of some app traffic to a defective host in the U.S. from around 9:30 AM to 10:20AM EST. The incident has now been fully resolved and we'll continue to investigate root cause with our CDN technology partners.
Posted May 04, 2017 - 11:30 EDT
Identified
We’ve identified the issue that’s preventing a small number of users from accessing the HubSpot app consistently. We are working with our CDN technology partner to address and fully resolve this issue. We will continue to update this page when more information is available.
Posted May 04, 2017 - 11:00 EDT
Investigating
We’re currently experiencing an issue that’s preventing the HubSpot app from loading for some users. On login, affected customers see this message - "An error occurred while processing your request. Reference #". We’re actively investigating the cause of this issue and will update this page when more information is available.
