Incoming messages in Conversations are currently delayed for all customers

Incident Report for HubSpot

Resolved

We’ve addressed the issue that caused the processing of incoming messages in Conversations to be delayed by up to 10 minutes between 10:13 am and 10:52 am ET on Tuesday, July 7th. We’ve identified and addressed the cause of the issue as a temporary problem with data stores. The incident has now been fully resolved and no data was lost.

Posted Jul 07, 2020 - 10:58 EDT

Investigating

The processing of incoming messages in Conversations is experiencing delays of up to 10 minutes. We’re investigating the cause of this issue and will update this page when more information is available.

Posted Jul 07, 2020 - 10:48 EDT

This incident affected: Chat & Automation.