All HubSpot apps are operational, and all current/new data is processing normally.
We have completed a retrospective of the March 28 and 29 outage that outlines what led to the issue, the ensuing events, our response, and what we’re changing as we operate moving forward, available here: https://blog.hubspot.com/customers/last-weeks-product-outage-what-happened-how-were-changing-as-a-result
We are continuing to make progress on restoring the remaining backlog of data from March 28 and March 29 ET. Data that was already in the system prior to March 28 or was added after March 29 was not impacted.
Until the backlog finishes processing, data from the time of the outage may be incomplete for some customers. Our team is continuing to work on the following parts of HubSpot:
Form Fills: Form fills between March 28 and 29 are now processed.
A minority of form fills (less than 0.2%) between March 28 and 29 were not submitted. Most of these are recoverable. We’ve identified affected customers and have begun reaching out today.
Emails: Some email analytics data is still delayed, but we expect that to be backfilled. A small percentage of marketing emails may not have sent to all recipients during the outage. The team is working hard to identify which emails were not sent, and we will follow up with affected customers.
Workflows: As the data from analytics and integration events is being backfilled, workflows that enroll based on either of these data sources will be triggered. Additionally, a minority of contacts that should have enrolled in workflows between March 28-31 will not have processed correctly. We’re working to identify these contacts and will follow up with affected customers.
Integrations & Webhooks: We are still backfilling Salesforce data and Eventbrite timeline and contact data from March 28 and 29, new/current data is not delayed.
We are ready to replay any missed webhooks, and are communicating to integrators prior to start due to the higher than normal traffic that will be generated. We expect to start this tomorrow morning EDT.
Some Zapier Zaps were not triggered as expected during the outage. As these are often time-sensitive we won’t automatically re-run the triggers. We are identifying impacted portals and will reach out to those affected directly with next steps.
Other Delays: We are continuing to process and validate analytics data from March 28 and 29, customers may notice some small variations in their reports over the coming days. Calculated properties and dynamic lists based on email activity and form submissions may also be delayed.
If you notice data inconsistencies in your account from March 28th and 29, know that we are working through the backlog and fixing these.