HubSpot services related to Facebook Pages are unavailable for some customers
Incident
Report for HubSpot
Resolved
HubSpot services related to Facebook Pages are now functional across HubSpot's Ads, Social and Messenger apps. We will continue to monitor Facebook's updates to ensure there are no lingering issues related to today's outage.
App-specific impacts from the outage:
1) Ads: Contact interactions that occurred on Facebook ads created between 11:00 am and 12:00 pm ET will not have been tracked.
2) Messenger: Messages from the period of the outage may not appear in some customer's Conversations inboxes.
App-specific impacts from the outage:
1) Ads: Contact interactions that occurred on Facebook ads created between 11:00 am and 12:00 pm ET will not have been tracked.
2) Messenger: Messages from the period of the outage may not appear in some customer's Conversations inboxes.
Update
We have implemented fixes that have re-enabled Page connection for the HubSpot Social & Messenger apps, message processing for Messenger, and lead syncing for currently connected Pages in the HubSpot Ads app. Users are still unable to connect new Facebook pages to HubSpot Ads for lead syncing.
Identified
We have implemented fixes that have re-enabled Page connection for the HubSpot Social app and re-enabled lead syncing for currently connected Pages in the HubSpot Ads app. Users are still unable to connect new Facebook pages for lead syncing. Additionally, we are unable to connect new Pages to the HubSpot Messenger app and process incoming messages. We are continuing to communicate with Facebook and monitor their investigation of the ongoing issues related to Facebook Pages.
Update
We have implemented a fix which has re-enabled contact tracking functionality for newly connected Facebook ad accounts and newly created Facebook ads. We are continuing to communicate with Facebook and monitor their investigation of the ongoing issues related to Facebook Pages.
Update
HubSpot applications that connect to Facebook Pages are continuing to experience issues receiving data from Facebook. Other technology platforms which integrate with Facebook have reported similar issues and Facebook has acknowledged they are investigating the problem.
Investigating
HubSpot applications that connect to Facebook Pages are experiencing issues receiving data from Facebook. The HubSpot Ads app is currently unable to sync leads and apply tracking to newly connected accounts or newly created ads. The HubSpot Social and Messenger apps are unable to connect to new Facebook Pages. The Messenger app is unable to process incoming messages.