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Global Search may be unavailable for some users

Incident Report for HubSpot

Resolved

Global Search is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Global Search should be working properly. No data was lost.
Posted Apr 09, 2025 - 12:37 EDT

Update

We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Posted Apr 09, 2025 - 12:02 EDT

Update

We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
Posted Apr 09, 2025 - 11:31 EDT

Monitoring

We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. Underlying cause was an overloaded component that we have disabled and scaled up. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.
Posted Apr 09, 2025 - 11:17 EDT

Identified

We've identified the issue that's caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Posted Apr 09, 2025 - 11:10 EDT

Update

Global Search isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 15 minutes.
Posted Apr 09, 2025 - 11:00 EDT

Investigating

We're investigating reports that Global Search may be unavailable for some users. We'll update this page when we have more information.
Posted Apr 09, 2025 - 10:57 EDT