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Some workflow actions are currently delayed for some customers

Incident Report for HubSpot

Resolved

Rotate owner and property management workflow actions are no longer experiencing delays. We’ve identified and addressed the cause of the delays that began at 1:35 PM EDT on September 29th, 2022. The issue is now fully resolved. No data was lost.
Posted Sep 29, 2022 - 20:18 EDT

Monitoring

We’ve addressed the issue that was causing some workflow action delays of up to 75 minutes, starting at 1:35 PM EDT on September 29th, 2022. These delays were impacting rotate owner and property management actions in HubSpot. We’re monitoring the tools closely to ensure all processes recover properly.
Posted Sep 29, 2022 - 20:00 EDT

Update

We are still addressing the issue that is causing workflow rotate owner and property management actions in HubSpot to experience delays. Most impacted customers are now seeing delays of less than 10 minutes. We will update this page when we have more information.
Posted Sep 29, 2022 - 19:16 EDT

Update

We are still addressing the issue that is causing workflow rotate owner and property management actions in HubSpot to experience delays of up to 75 minutes for some customers, starting at 1:35 PM EDT on September 29, 2022. Most impacted customers are now seeing delays of 10-20 minutes. We will update this page when we have more information.
Posted Sep 29, 2022 - 17:48 EDT

Identified

We’ve identified the issue that caused workflow rotate owner and property management actions in HubSpot to be experiencing delays of up to 75 minutes for some customers, starting at 1:35 PM EDT on September 29, 2022. Most impacted customers are now seeing delays of 10-20 minutes. We’re addressing the cause of this issue and will update this page when we have more information.
Posted Sep 29, 2022 - 16:22 EDT

Update

Workflow rotate owner and property management actions in HubSpot are still experiencing delays of up to 75 minutes for some customers. Most impacted customers are now seeing delays of 10-20 minutes. Our team is still investigating the cause of this issue and will update this page when more information is available.
Posted Sep 29, 2022 - 15:46 EDT

Update

Workflow rotate owner and property management actions in HubSpot are still experiencing delays of up to 75 minutes for some customers. Our team is still investigating the cause of this issue and will update this page when more information is available.
Posted Sep 29, 2022 - 14:36 EDT

Investigating

Beginning at 1:35 PM EDT, some customers have been experiencing workflow action delays. These delays are impacting rotate owner and property management actions, with delays of up to 1 hour. Our team is investigating the issue and will work to resolve it as quickly as possible.
Posted Sep 29, 2022 - 14:03 EDT
This incident affected: Chat & Automation.