Email logging is currently delayed for all users

Incident Report for HubSpot

Resolved

We resolved an issue that caused delays in incoming emails to Conversations, attachment processing, and logged CRM emails since 3:05 ET. All emails have since caught up from delays and new emails and attachments will be processed normally.

Posted Nov 25, 2019 - 15:12 EST

Identified

We have identified the issue and are working to address.

Posted Nov 25, 2019 - 13:18 EST

Investigating

Incoming emails in Conversations, attachment processing and logged CRM emails are delayed by up to one hour for all users with connected inboxes. We have identified the issue and are working to address.

Posted Nov 25, 2019 - 13:15 EST

This incident affected: CRM and Service Tools.