Delays in Contacts processing affecting lists, workflows, email, analytics, and other tools that rely on contacts
Incident
Report for HubSpot
Resolved
We are fully caught up on the lag in list processing as well and contacts who meet the criteria for specific lists will appear in them.
Update
Contacts, CRM, Workflows and Forms are caught up on the backlog. We are still catching up on updating Lists and Analytics so that all contacts who meet their criteria appear in there accordingly.
Update
New contacts are now being processed through the HubSpot tools. Engineering is now focused on working through the backlog from the past 3 hours.
Identified
We've identified the root cause of the issue and are working through a resolution. At this point, contacts are still lagged, appearing in lists with a 2-hour delay and affecting list processing, workflows, email, analytics, and other HubSpot tools that rely on contacts.
Update
We're still investigating a solution to the contacts processing delays of an hour (first noticed at 5:20pm EST) which are affecting list processing, email, workflows, analytics, and other tools that rely on contacts. The underlying issue is downtime in our processing platform. We'll keep you posted on a resolution.
Investigating
We're seeing delays of 40min to 45min in list processing which in response affects Workflows and Email. You may also see delays in contacts showing up in your accounts. The Engineering team is investigating the issue and working through a solution to speed up the processing times.