Past incidents Return to status page

Leadin form submission notification emails are delayed

Incident Report for HubSpot

Resolved

At of 3:15pm EST we have fully processed all Leadin form submission notification emails. Email notifications for new form submissions are now being processed in real time and no data was lost during this incident.
Posted Jul 06, 2016 - 16:15 EDT

Monitoring

We are currently processing any unsent notifications for form submissions that occurred between June 30th 12:00pm EST to July 2nd 12:00pm EST and should be fully caught up with all notification emails within the next hour. New submission notification emails may be temporarily delayed during this remaining reprocess. All form submissions emails will be completely sent in the next hour and no data was lost during this.
Posted Jul 06, 2016 - 13:47 EDT

Identified

At this time we are experiencing an issue sending submission notification emails for some contacts generated via Leadin lead flows or collected forms. We have identified this as related to this incident: https://status.hubspot.com/incidents/zrp3yf1tr6sg. This is being caused by a backlog of form submission notification emails which we are working to clear as quickly as possible.
Posted Jul 05, 2016 - 17:09 EDT